Refund policy

Effies.com is here to make sure that each customer of ours is completely satisfied with their purchase and we take strong pride in providing the best customer service possible.

However, please be advised that dresses are final sale and cannot be exchanged or returned after the order has been confirmed.  Special orders - which are the vast majority of orders placed on Effies.com -  There will be no exchanges, refunds or credits given as well. As with special orders, once your order is processed, you will be unable to cancel your order, and you will be notified up-front at the time of your purchase that it is a special order. As the manufacturers are especially cutting the dresses for your special order needs; we are unable to cancel during this process, so the purchase must be completed. Please feel free to contact us for further details.

We inspect all dresses before shipping for any damages or defects.  Of course in the rare event that there is anything wrong with your transaction or item, a representative from Effies.com would be happy to assist you on a case by case basis. We make it our goal here at Effies.com to ensure customer satisfaction, which is of the utmost important to us and our staff.  Exchanges will be accepted in the event of a dress being damaged or if the wrong color or size was received, no cash/credit refunds will be given for any items purchased from Effie's. Items' must be sent back to us in the exact same received condition; No worn, damaged, or used merchandised will be allowed for return.

Please be sure to contact us as soon as possible so that a Return Authorization (RA#) can be provided for your return. No returns will be accepted without an authorized return by one of our sales agents. Customers are also responsible for paying the return shipping fee to send the item back to us. Please also note that shipping fees are non-refundable and will not be included in the credit amount given from any purchase on our site.

Please also be advised there will be a 50% re-stocking fee assessed for all canceled orders. This applies to any orders that are processed and we are notified of cancellation before the item has shipped out. Once the item has shipped to your location you are bound to except the item. If you need to cancel your order before it ships out, please contact us immediately and be aware that there is a re-stocking fee of 50% of the total item cost.

Jewelry and accessories may be exchanged for store credit only, and must be returned within 7 business days of receipt. Buyers will be responsible for return shipping. A gift certificate (store credit) will be issued upon receipt of the item if the buyer does not want to exchange it immediately.

Here at Effie's Boutique, we make it our goal to fulfill each order and provide exceptional customer service. Customers must be aware that as each manufacture creates thousands of different items, as styles and designs are constantly changing every year, it may be difficult at times to fulfill an order for older items. After an order has been placed, our store inventory is checked immediately as well as the manufacturers if the item is available for order. We will also contact you regarding a wear date for your item, which you can also indicate to us when your order is being placed. If there is an issue with your order, we will contact you immediately regarding the availability and the timely delivery of your item. If we cannot guarantee your item to you in time, you are entitled to receive a full refund and your order cancelled.

All our items are 100% brand new and genuine products delivered directly from the manufacturer’s. We have been an authorized retailer in the State of New York for more than 30 years. For any requests or special orders, questions or comments, please contact us directly at (212) 361-9600 or feel free to e-mail us.